FREQUENTLY ASKED QUESTIONS

No you don't need experience, however being comfortable on the water and being able to swim is definitely advised

The Season begins after the Lake and River have thawed in the Spring, certain parts thaw quicker than others every year and the conditions are always different. Follow us on social media for updates or subscribe to our newsletter for a pre-season booking notification!

Due to the nature of (at times) intense physical requirements for different pieces of equipment and activities - we are not fully accessible. In the future we hope to provide specialty equipment for people with disabilities - especially for the snow.

Earlier in the Spring and after lots of rain the conditions can get quite fast.

Parts of the Lake can be as deep as 4 metres.

It depends on the conditions and the water height, some years its quite easy and other years you have to portage a few times before you get on the actual lake.

It depends on the conditions, earlier in the Spring this may be possible and if we get consistent rain that timeline is extended into the Summer. However you must be able to paddle back to Riel Recreation Park to drop off your rentals!

Please come to the shop only if you have made bookings beforehand. Confirmation emails will let you know where you need to be for each rental type.

We operate the business on Private Property, our River access point is exclusive to our customers. Riel Recreation Park is a public park where we share the River access point witht the people of St. Albert.

Yes by booking only, please check our Rural River Route. Bring your own boat options will be available for the River Bus which leaves from Riel Recreation Park and drops off at our shop location.

Absolutely, 1 child under 12 can fit on a canoe along with two adults. A tandem kayak can hold 1 adult and 1 youth. People renting single adult kayaks must be at least 16 years old and accompanied by an adult.

Unfortunatley pets aren't allowed on the River Bus / Rural River Route. However small pets are welcome on Riel Recreation Park Rentals.

Yes, please no nuts due to allergies! Although we thoroughly clean our equipment it would help to eliminate the risk of someone having a reaction completely. Please don't litter and bring a bag for your garbage.

All rentals have free cancellation if its 24 hours or more before your booking time, if you cancel less than 24 hours before your rental then there will be a $10 fee per boat.

Spinter van - yes, most other vans - no. If your van/vehicle has a roof rack you can most likely get a kayak up there.

We also provide foam blocks for transport (at no extra cost) if you do not have a roof rack. Straps will have to go through the interior of the vehicle.

Kayaks - 275 lb - 124.74 kg Canoe - 800 lb - 362.87 kg

Kayak - 10 feet / 120 inches Canoe - 14.6 feet / 179 inches - 15.5 feet / 187 inches